IT Business Analyst

May 2024 - Present

WOW Beverages, Nairobi, Kenya

While maintaining my former role, my responsibilities were upgraded as follows;

• Timely delivery and processing of daily, weekly, monthly, and yearly Sales data to measure targets and performance.
• Analyzing data to measure the returns on the investments on sales and marketing activities.
• Analyze data to evaluate the performance of the different brands per channel.
• Analyze Channels and customers performance.
• Analyze sales data to evaluate the trends and customer needs to enhance demand fulfilment.
• Help in budget making for different financial by reviewing stocks in and sales to help in proper budgeting and procurement purposes.
• Evaluate and provide feedback on technology challenges for solutions to improve tracking and reporting of sales.
• Analyze competitor prices and activities to ensure they align with our sales and pricing strategy for business development.
• Keep track on key products for key Channels and customers and advise sales team on same to mitigate any out-of-stock situations for key channels.
• Advise sales team on stocks position and balances.
• Support the preparation of forecasts, budgets and variance analysis reports, working closely with the Finance Manager to ensure alignment with financial goals and objectives.
• Provide regular reports of customer progress.
• Provide IT Service requests according to pre-defined procedures for known challenges.
• Developing and providing user training for basic hardware and software use.
• Support the onboarding of new staff.
• ERP System - SAGE Administration
• Oracle Database Management
• Provide evaluation feedback for company supported trade activities to ensure value for money.
• Participate and support all Key process improvement initiatives from IT perspective.

SYSTEMS ADMINISTRATOR

Jan 2024 - Present

WOW Beverages, Nairobi, Kenya

• Installation, configuration and maintenance of servers, operating systems and all infrastructure used in the company.
• Monitoring of system performance and troubleshooting issues that arise.
• Management of user accounts, granting/ denying permissions and moderating accesses in the Active Directory.
• ERP System - SAGE Administration and Oracle Database Management
• Providing technical support and assistance to end user of systems.
• Developing and maintaining documentation of system configurations, processes and procedures.
• Evaluating and recommending hardware and software solutions to meet the organizations standards.

Technology Support

2022 - 2023

Ecobank Group, Nairobi, Kenya

• User Support.
• System Administration.
• Hardware Management.
• Software Updates and Patch Management.
• VMware - Installing VMware for staff, configuring, setting them up and training them on the use of the software for virtual services.
• Backup and recovery.
• Network Management.
• Documentation – Maintaining records and documentation of IT systems, configurations and procedures.
• Vendor Management.
• Security – Implementing and security protocols, firewalls, antivirus software and ensuring data protection and compliance with security standards.
• IT Strategy – Contributing to the development of organization’s strategy and helping with technology based decision making.
• Website Management.
• Visited branches within the county updating the system networks.
• Managing the active directory of domain user accounts. (Creating, updating and deleting user accounts)

INTRANET

• Leave Management System (LMS) that helps with reduction of paperwork and helps in automation of processes.;
  
  1. Entails ease of access of Employee Database by the HR.
  2. Does leave count at every leave application and show balances once a leave is taken.
  3. Provides a unique interface for managers that enable them to Approve or Decline leave applications that are directed to them.
  4. Any action taken has an email prompt directed to the respective user.
  5. Has a unique interface for the Leave Admin (HR) to be able to monitor leave taken and leave balances of each staff.
  6. The HR can add, edit and save the employee info to maintain the database.
  7. The INTRANET also contains a staff list containing the staff contact information that enable them make contact. This is maintained by both the HR and Systems Administrator in the database.
• (Built and Hosted in the company’s local servers hence has ZERO cost and therefore saving the company money - used DJANGO REST FRAMEWORK)